Karamba is quite new to the UK market and we heard some very good things right from the get go. Never one to forego an opportunity to have a wager at a new establishment, we decided to join and see what it’s like.
We’ve put our findings in our full no-holds barred review. We let you know exactly where Karamba excels and where we found it falls just short. Find out the juicy details below!
New Player Bonus
What immediately caught our eye was the risk-free offer of free spins. When the new player signs up, he or she will get 20 free spins – no deposit required and no risk on behalf of the player. That’s the kind of offer we like to see.
In addition, Karamba offers a 100% match on your first deposit. The maximum free money you can get is £200, making it one of the more generous offers for a new casino. This means that if you deposit £200, you’ve got a cool £400 to play with.
Play your cards right and this kind of promotion always ends up with you winning a little bit of money (at the very least). You see, casinos know that these introductory offers are loss-makers. They want to get people in the door, which is why you can get £200 in free money.
Existing Player Promotions
Once you become a legit Karamba player, the casino doesn’t forget about you! There are plenty of promotions coming up on a weekly and monthly basis, while there’s also the Rewards Program to keep you building a cash bonus every time you play.
Karamba only has one section and that’s built around a solid selection of slots and scratch cards. These are some of the games you can play:
- Starburst: This is probably the hottest game out at the moment.
- Rainbow Charms: Every casino has to have a game that focuses on that tantalising pot of gold!
- Fruity Friends: Can you find the fruit of riches?
The overall payout on the slot machines reaches almost 97%. This gives you a decent whirl at breaking even at the very least. However, when used in conjunction with your risk-free offers you can structure your gameplay to walk away a winner.
You’ve also got some of the traditional games available – the current choices are European Roulette and Blackjack. It’s not stellar, but new titles are in the works.
We’re slightly disappointed not to find a live casino at Karamba. However, the place has only recently entered the market so we’re willing to cut it a little bit of slack! Nevertheless, we’re looking forward to when they do open up a live offering. Considering how well the place has done with its games, we expect that they will hit one out of the park, should they decide to do a Live Casino as well.
Being a new casino, we’re not surprised the place hasn’t had time to think about turning its sights to sports. Check back in the next few months, however, as we’ve heard rumblings that they may open a sportsbook as well.
Karamba takes customer service seriously and the company has its own in-house staff to deal with any queries. You can choose your preferred method of contact, whether that’s email, phone, fax, or live chat.
We found the agents to be friendly and well trained – they knew absolutely everything about the casino and handled all the queries thrown at them. We had no issues at all.
The only slight complaint we have about Karamba’s customer service is that it’s not available 24/7. Telephone lines are open 7 days per week from 8am to 1m CET, which also goes for the live chat option. You can always send an email, but the response won’t be instant.
It’s not a massive issue, but we do prefer having someone available whenever we want. It’s not a deal-breaker by any means, but it’s just something you should be aware of.
Can You Trust New Casinos?
Not always – you have to do your due diligence before signing up to a new player in the market. It’s not that your money will be in danger, but sometimes you run the risk of poor customer service or trouble with payouts.
We didn’t have any problems at all with Karamba, despite its youth. We did a couple of check to give us that confidence. Firstly we checked whether it was registered with a gaming authority, which it is (Malta, for those interested). Secondly, we made sure that it fulfils all of our security concerns in terms of putting in our card details. Finally, once we made a little bit of money, we tried withdrawing straight away. You want to be 100% sure that this won’t be an issue.
We’re happy to report Karamba passed all our tests with flying colours! It’s been deemed safe to use, so you can whip out your credit card and start playing without worry.
Deposits and Withdrawals
No matter what your preferred deposit method is, chances are that Karamba can cater to what you’re looking for. We personally have been using paysafecard recently and have nothing but positive feedback.
When we built up our bankroll to something halfway decent, we decided to try and withdraw our winnings. It’s a real test of the legitimacy of a casino, as the legit ones should process this without any problems. Karamba did just fine in this regard, as the money made an appearance in our accounts within 24 hours.
Our Final Verdict
Karamba is still a little rough around the edges, but we don’t mind that. It has a bonus that trumps many other bigger names, the slots are great fun, the site is quick and reliable, and the customer service agents were always helpful.
Overall, we give Karamba casino our full seal of approval and don’t hesitate to recommend it to anyone. It ticks all the boxes and we predict a good future for place.